Administration and Customer Services
Administrators and clerical staff work in all council departments and have varying levels of responsibility. Some may be involved in routine administrative tasks such as filing, photocopying, letter writing, inputting data into computers and answering telephone enquiries. Others may supervise office staff, carry out research, manage budgets, write reports and get involved in project management.
Some administrators have specific responsibility for supporting council committees. Customer service advisers and other front-line staff such as receptionists are the public face of the council. Customer service staff deal directly with enquiries and complaints either by telephone, in writing or in person.
Some of the jobs in Administration
- Administrative Assistant
- Administrative Officer
- Call Centre Agent
- Committee Administrator
- Customer Services Advisor
- Office Manager
- Receptionist
- Translator/Interpreter
